REFUND POLICY

A legal disclaimer

Cillamina Return & Warranty Policy

At Cillamina, we’re dedicated to ensuring your experience is as exceptional as the jewelry we create.

Refund Policy - the basics

Return Policy

We offer a 14-day return window for unworn and undamaged jewelry. To qualify for a return:

1. The item must be in its original condition and packaging, accompanied by the purchase receipt.

2. Customized or engraved pieces are non-returnable.

To initiate a return, please contact us at [insert email] or call [insert phone number]. Once approved, detailed return instructions will be provided. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Limited Warranty

Cillamina proudly offers a 6-month warranty covering missing stones due to craftsmanship defects. This warranty excludes damage caused by misuse, accidents, or unauthorized repairs.

For warranty claims, contact us at [insert email] or [insert phone number]. Our team will guide you through the process to restore your jewelry’s brilliance.

Thank you for choosing Cillamina. We’re honored to craft treasures that celebrate you!